Gain from the knowledge we’ve collected from transforming businesses across the globe
The sluggish economic recovery and pressure to increase earnings continues to influence the leadership of banks and insurance companies to focus on driving down costs. The temptation, of course, is to offshore jobs – a strategy which promises a quick fix by reducing labour costs but one that also has serious ramifications. Cultural differences, customer complaints, damage to the local economy, and the complexity of long-distance management are just some of the problems organisations encounter when offshoring.
Creating operational excellence and instilling a culture of continuous improvement is a utopia that most organisations never reach. Nonetheless, certain industries have witnessed much greater success than others in the quest for continuous improvement. The manufacturing industry, for instance, wholeheartedly embraced the quality movement many decades ago, which has led to continuously improving organisations.
Vendors in the market are increasingly encouraging their clients to develop “flexible” back-office operations, whereby work moves seamlessly between teams based on capacity, rather than based on narrowly defined team functions. Indeed, there are several advantages to adopting flexible work teams, and companies that successfully implement this resourcing strategy have much to gain.
Executives seeking process improvement are adopting BPM solutions in ever-increasing numbers to help automate complex back-office workflows. The promise of streamlined operations is compelling, with BPM solutions offering a sophisticated array of capabilities well-suited to the back office.
To keep its asset servicing functions running smoothly, Northern Trust is using technology from performance management analysis software vendor Enlighten to identify available resources.
Enlighten has once again been listed in Gartner’s Hype Cycle series, under Human Capital Management Technology 2019 in the category of Mid/Back-Office Workforce Optimisation (MBWFO).
In line with our mission to help clients become operationally exceptional and carve out a competitive edge, race car driver William Tregurtha has been sponsored by Enlighten for the last two years as he sets his sights on achieving the highest accolades in the sport.
Enlighten-sponsored race driver Will Tregurtha produced another sensational performance at the GT4 European series in Brands Hatch.
Enlighten-sponsored racing driver William Tregurtha will make his first appearance on Australian soil on February 2-4 in the world-famous Liqui-Moly Bathurst 12-hour endurance event.