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Continuous Improvement

Enlighten Continuous Improvement Framework Drives Results

Utilizing Lean methods and the scientific approach to transform business processes and remove substantial amounts of waste, the Enlighten Continuous Improvement Framework is a highly collaborative model tailored to achieve measurable results along with outstanding customer satisfaction.

The Continuous Improvement Practice

Use Lean methods and the scientific approach to transform business processes and remove waste.

End-to-End Optimization

Transformational change | System-wide | Process width | Solve systemic problems

Continuous Improvement

Team level | Individual process/es | Process depth | Removal of waste

Continuous Improvement Training

Lean practitioner | Lean Six Sigma Green Belt | Lean leader | Waste removal


Proven project delivery framework to help clients meet business objectives

Fulfil / Augment

Fulfil or supplement clients’ continuous improvement capabilities | Projects | PMO | Training


6 Reasons Our Approach Delivers


Change Management

Change management is foundational to all continuous improvement endeavors, and our approach accounts for this.


Business Engagement

With the help of a strong engagement model with the business, we ensure business objectives and priorities are met.


Governance & Buy-in

Our approach involves structured project governance and senior management buy-in to drive accountability for results.


Enlighten Data

Our team members are experts at using Enlighten data to facilitate successful, swift and sustainable change.


Proven CI Framework

Our proven CI Framework solves problems and delivers value. We do not just provide recommendations and walk away.


Skills & Expertise

Our team has significant experience leading different types of transformation projects to deliver sustainable improvement.

Case Study

US Top 10 Health Insurance

Program Objectives

Reduce waste (‘Clarification and Research’ category) by 15 – 20%.

Achieve reduction without the need for client IT changes / solutions (focus on levers and changes within business unit sphere of control).

Reinvest created capacity into improving operational KPIs and core work.

Upskill line managers and client CI resourcing – knowledge transfer and capability improvements.

Complete the project within 15 weeks.

Remove Waste

Data in Enlighten swiftly quantified and identified waste for removal.

Waste identified equated to 18% of the total resources in the business area.

Lean methods and tools were used to identify vital root causes and generate solutions.

Project delivered a 2:1 Return On Investment (ROI), as result of removing waste and freeing up capacity.

Solution to Shift the Culture

An effective, internal learning ecosystem was developed, to create a continuous “Learning Organization”.

Skills matrices and effective planning ensured optimal skills coverage and line balancing to meet demand.

Systematic and automated control mechanisms empowered line managers to effectively sustain gains delivered by the project.

Skills transfer of Lean principles, methods and tools allowed line managers to identify further improvement opportunities.

The team leads and I have learned a lot about solution implementation, waste lean processes and the importance of implementing control plans that will allow us to track our progress.



Patrick Ferguson

Chief Lead - Partnering

As Chief Lead – Partnering, Patrick brings over 20 years of process improvement and operations leadership experience to Enlighten. He began his career in consulting with Arthur Andersen, and then moved to GE where he held several leadership roles and earned his Six Sigma Black Belt. He also worked at DST Systems, where he was the client lead for Enlighten’s first US implementation, and held leadership roles at VML and H&R Block. Patrick leads with a customer focused mindset while also driving for continuous improvement.


Claudio Dalla Venezia

Director of Continuous Improvement

As Enlighten’s Continuous Improvement Director, Claudio is deeply invested in formulating improvement strategies with clients to meet their strategic objectives, remove waste and deliver a step-change in performance. Claudio is a Lean Six Sigma Master Black Belt and has devoted his career to delivering customer and business value by aligning operating models, process improvement, people capability, culture and technology to deliver transformational change.

Claudio is a devout Lean student having successfully built and established Lean Centers of Excellence within the Tier 1 Banking industry. Claudio’s entrepreneurial spirit and relentless desire for improvement afforded him the opportunity to co-found and lead a fintech start-up adept at process and data automation solutions for large Banking clients. Claudio has a strong focus on developing tomorrow’s leaders and improvement practitioners. He believes with the right data, engaged people and the right problem-solving approach, that improvement is inevitable!