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Business in Asia

Offshoring Last Resort

The sluggish economic recovery and pressure to increase earnings continues to influence the leadership of banks and insurance companies to focus on driving down costs. The temptation, of course, is to offshore jobs – a strategy which promises a quick fix by reducing labour costs but one that also has serious ramifications. Cultural differences, customer complaints, damage to the local economy, and the complexity of long-distance management are just some of the problems organisations encounter when offshoring.

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Business in Asia

Elements of Continuous Improvement

Creating operational excellence and instilling a culture of continuous improvement is a utopia that most organisations never reach. Nonetheless, certain industries have witnessed much greater success than others in the quest for continuous improvement. The manufacturing industry, for instance, wholeheartedly embraced the quality movement many decades ago, which has led to continuously improving organisations.

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